Welcome
{TERMS OF USE}: You may use our digital files for PERSONAL USE ONLY. No file sharing, mass production, forwarding, or commercial use of the JPEG or PDF files is allowed. You cannot resell this file or the finished product(s). You may not extract our original graphics to redesign or recreate items for commercial use or sale. All rights reserved. Please note that we work very long hours creating these and please respect that work.
Payment
All payments must be made before any custom orders will be created. No exceptions.
Shipping
Turnaround time for emailed files is within 3 business days of purchase. Orders received after 8pm CST will not be processed until the following morning. We do offer a rush service within 24 hours for an $8 fee and a same day rush service for $12. If you need to purchase our rush service, please contact us BEFORE making your purchase.
We ship tangible items via USPS First Class Mail, also within 2-3 business days (unless otherwise stated in the listing) of purchase. All tangible items will be mailed with delivery confirmation. All items are shipped with a tracking number. Once your tangible item has been shipped we will update the order with the shipping information & tracking number. You can refer to it for your records.
Refunds and Exchanges
Because of the digital and personalized nature of our items, no refunds are allowed. If there is an error on our part, we will adjust the problem. Please contact us if you have a concern. We will come to a workable agreement.
Additional Policies and FAQs
We gladly change colors, fonts, or text on our party supplies. An additional fee will apply. Please contact us beforehand for pricing. We do not create all of our clipart, therefore, some elements of that clipart cannot be changed. We offer a reasonable number of changes before additional fees will incur (normally about 3 changes).
••• Instant Download Format •••
We do offer some of our non personalized items as instant downloads. What this means is once you complete checkout and Etsy confirms your payment, your files will be ready for download via your Etsy receipt. We have no problem altering any of our instant downloads if you prefer a color change, font change or a personalization added. However, please note (THIS IS IMPORTANT), if you purchase the instant download and then request a change, you will be charged again for a full purchase. Why, you ask? Essentially that will be you receiving 2 different files because once you have checked out and received your files via instant download, we cannot cancel that order. Once you request a change, we will create a listing for you and you will use ONLY that listing for checkout. If there are any questions or concerns at all regarding this policy, please just ask! We are here to help.
••• Printable File Format •••
Unless otherwise stated, all our of files are created to be printed on a standard 8.5″ x 11″ sheet. We do not format anything specifically to label templates. It’s difficult for us to format to templates due to printer settings. If you have questions or a specific template you would like something set to, please contact us ahead of time for availability.